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Cancellation & Returns

At, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site. If you receive a product which is not as per the specifications ordered by you i.e.
You are completely protected. TEA & ME (Pure Teas) offers a same day return guarantee for all such items.
damaged, Or
Significantly different from the description given on the website

We will also not be able to accept the return if product
Is used/worn or altered
Exhibits physical damage to the box or to the product
Is returned without original packaging and accessories
Product is tampered.
If you have received a damaged product or empty parcel or any item is missing, please contact us within same day of receiving the order.

What is the return period of an item?
Items should be returned within same day of receiving the product.

How do I initiate a return and what happens afterwards?
Returns are easy. We follow the same day return policy. Contact Us on the same day to initiate a return. You will receive a call explaining the process, once you have initiated a return. We will facilitate the pick-up of the item. After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability It takes between 1 to 2 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location. Please be assured that we work very hard to ensure that your interests are protected.

Do I need to pay the courier company to send my product back?
If we arrange the pick up of your product, you don't need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost.

My product has been picked-up, how do I know it has reached you?
After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the status of your return request.

When will I get the replacement or refund?
We initiate the replacement or refund within 2 working days of receiving the product at our center. For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund. The refund/replacement may get delayed or declined if the product received by us is not as per your claim. For COD orders refund would be done. The eligible amount would be credited via NEFT.