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Payments & Shipping
Cancellation & Returns

Payments & Shipping

  • How do I pay for a TEA & ME (Pure Teas) purchase?
    TEA & ME (Pure Teas) offers you multiple payment methods. You may use Internet Banking, Cash on Delivery and Wallet to make your purchase. TEA & ME (Pure Teas) also accepts payments made using Visa, MasterCard, Maestro and American Express credit/debit cards in India.


  • Are there any hidden charges when I make a purchase on TEA & ME (Pure Teas)?
    There are NO hidden charges when you make a purchase on TEA & ME (Pure Teas). The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra for the same day delivery. The ₹200 delivery charge is waived off for the next day delivery.


  • What is Cash on Delivery?
    If you are not comfortable making an online payment on teame.in, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.


  • Is it safe to use my credit/debit card on TEA & ME (Pure Teas)?
    Your online transaction on TEA & ME (Pure Teas) is secure with the highest levels of transaction security currently available on the Internet. All credit card and debit card payments on teame.in are processed through secure and trusted payment gateways. Banks now use the 3D Secure password service for online transactions, providing an additional layer of security through identity verification.


  • What steps does TEA & ME (Pure Teas) take to prevent card fraud?
    TEA & ME (Pure Teas) realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.


  • How do I place a Cash on Delivery (C-o-D) order?
    All items that have the "Cash on Delivery Available" icon are valid for order by Cash on Delivery. When prompted to choose a payment option, select "Pay By Cash on Delivery". Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.
  • What are the delivery charges?
    No Delivery charge within Delhi for next day delivery. For Same day delivery Rs.200/- is chargeable.


  • What is the estimated delivery time?
    We generally ship the items within 2-3 days. Business days exclude public holidays and Sundays.


  • I need to return an item, how do I arrange for a pick-up?

    Returns are easy. We follow the same day return policy. Contact Us on the same day to initiate a return. You will receive a call explaining the process, once you have initiated a return. We will facilitate the pick-up of the item.
 

Cancellation & Returns

At teame.in, we believe that customer satisfaction is key; therefore we stand behind all products bought at our site. If you receive a product which is not as per the specifications ordered by you i.e.
You are completely protected. TEA & ME (Pure Teas) offers a same day return guarantee for all such items.
defective,
damaged, Or
Significantly different from the description given on the website www.teame.in


  • We will also not be able to accept the return if product
    Is used/worn or altered
    Exhibits physical damage to the box or to the product
    Is returned without original packaging and accessories
    Product is tampered.

    If you have received a damaged product or empty parcel or any item is missing, please contact us within same day of receiving the order.


  • What is the return period of an item?
    Items should be returned within same day of receiving the product.


  • How do I initiate a return and what happens afterwards?
    Returns are easy. We follow the same day return policy. Contact Us on the same day to initiate a return. You will receive a call explaining the process, once you have initiated a return. We will facilitate the pick-up of the item.
    After the product is received, it is verified against your claim. Replacement or refund is initiated after that. Replacement would depend on the stock availability
    It takes between 1 to 3 weeks from the time a request is raised to the time the product is delivered back to us. Exact time would depend on the nature of the product and your location.
    Please be assured that we work very hard to ensure that your interests are protected.


  • Do I need to pay the courier company to send my product back?
    If we arrange the pick up of your product, you don't need to pay anything. If you are using a courier service to send your product back, you need to bear the courier cost.


  • My product has been picked-up, how do I know it has reached you?
    After your order is picked from your place, within 24-48 hours, you will receive an email from us specifying the status of your return request.


  • When will I get the replacement or refund?
    We initiate the replacement or refund within 2 working days of receiving the product at our center. For refunds it takes upto 2 weeks for the amount to get credited in your account after we have initiated the refund. The refund/replacement may get delayed or declined if the product received by us is not as per your claim. For COD orders refund would be done. The eligible amount would be credited via NEFT.