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Payments & Shipping

How do I pay for a TEA & ME (Pure Teas) purchase?
TEA & ME (Pure Teas) offers you multiple payment methods. You may use Instamojo, Cash on Delivery and Wallet to make your purchase.

Are there any hidden charges when I make a purchase on TEA & ME (Pure Teas)?
There are NO hidden charges when you make a purchase on TEA & ME (Pure Teas). The prices listed for all the items are final and all-inclusive. The price you see on the product page is exactly what you pay. Delivery charges may be extra & clearly specified in the website.

What is Cash on Delivery?
If you are not comfortable making an online payment on, you can opt for the Cash on Delivery (C-o-D) payment method instead. With C-o-D you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online.

Is it safe to use my credit/debit card on TEA & ME (Pure Teas)?
Your online transaction on TEA & ME (Pure Teas) is secure with the highest levels of transaction security currently available on the Internet. All credit card and debit card payments on are processed through secure and trusted payment gateways.

What steps does TEA & ME (Pure Teas) take to prevent card fraud?
TEA & ME (Pure Teas) realizes the importance of a strong fraud detection and resolution capability. We and our online payments partners monitor transactions continuously for suspicious activity and flag potentially fraudulent transactions for manual verification by our team. In the rarest of rare cases, when our team is unable to rule out the possibility of fraud categorically, the transaction is kept on hold, and the customer is requested to provide identity documents. The ID documents help us ensure that the purchases were indeed made by a genuine card holder. We apologise for any inconvenience that may be caused to customers and request them to bear with us in the larger interest of ensuring a safe and secure environment for online transactions.

How do I place a Cash on Delivery (C-o-D) order?
You have use contact us link of the website, Send an email regarding the products, you want to order by Cash on Delivery. Once verified and confirmed, your order will be processed for shipment in the time specified, from the date of confirmation. You will be required to make a cash-only payment to our courier partner at the time of delivery of your order to complete the payment.

What are the delivery charges?
For delivery within Delhi 100 INR is chargeable and 140 INR for outside Delhi

What is the estimated delivery time?
We generally ship the items within 2-3 days. Business days exclude public holidays and Sundays.